Tag: jewelry

A Little Reminder

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One of my primary roles here at work is to manage the inventory: accurate entry, tags, pricing, photographs, re-orders, show orders, invoice processing, etc. It’s a job that can be tedious from time to time (ahem, the Popular Bead Bracelet Brand era) but is usually rather interesting because it appeals to my inquisitive, detail-oriented brain and allows me to get my hands on every single piece of merchandise in the store as it arrives.

I also attempt what I call a self-inventory every so often, taking stock of my life and its various components and running down a list of places to improve, discard, or enhance. Recently my mind has been occupied with family, health, summer plans (golf lessons, new hiking boots), and of course my gemological studies. I tend to continue mulling over my educational material long after I’ve put it away for the day, which causes a disproportionate mental emphasis on the very technical details I’m currently learning. I end up totally engulfed in the bloodless and unromantic side of this industry, focusing all of my energy on numbers and figures and diagrams.

That’s great for test-taking and fundamental progress, but is ultimately useless in my day-to-day job until I work to distill it down into something I can use on the sales floor. I’ve been feeling waterlogged with minutiae, unable to climb onto solid ground from the watery bog of information overload.

So it was with genuine pleasure that I found myself on the business end of a diamond engagement ring sale just this week — and not a moment too soon.

The gentleman was polite and earnest; his female “helper” lived up to her job and was supportive but not pushy. We discussed settings & styles, diamond sizes & qualities, and priced out a few options. A brief lunch break on the sunny restaurant decks (them, not me) later, and a ring was born. Hooray!

This was not a “big” sale, or a tough one, or a thank-goodness-that’s-over interaction. The clean simplicity of selling a meaningful object to a happy and eager buyer was exactly the refreshing reminder I needed when terra firma seemed very far away. Clearly I required this experience in order to remember what we really do, what the purpose is behind all the numbers and calculations:

Joy. Happiness. Excitement. Love. Hope.

That’s our real business, our own small contribution to the betterment of the world. I am a facilitator, nothing more, as I gently nudge people toward an object that stands to represent all the best emotions we could ever want. And amidst the structure of carbon atoms and lengthy history of mining, I needed a little reminder about why I do it at all.

Try This One Weird Trick

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Clickbait: modern internet users love to hate it. So why do absurd claims and questionable tactics persist? The answer lies in consumer (read: human) habits. Though we vehemently deny it, a tiny piece of us still wants to find that too-good-to-be-true panacea for our perceived woes, and we never really stop searching for it.

Well, I’m sorry to say I can’t offer you a cure-all — I’m in the jewelry business, not snake oil. What I can give you are some neat little tips (definitely not tricks) to help solve some common jewelry woes.

Woe #1: Help! My previous jewelry gets all tangled up whenever I travel. I’ve tried everything!
Woe-away: Meet your new best friend, the drinking straw. Depending on the style and length of your necklace, you can either (a) drop one end of the chain through the straw and re-clasp it, which will keep it from tangling; or (b) cut a small notch in the top & bottom of the straw, drop the whole necklace through, gently tug the chain down each notch, and lay a small piece of tape to keep them in place. Stack multiples together and secure with a rubber band, and off you go. No more tangles!

Woe #2: I’m on vacation and really don’t want a sunburn, so I’m wearing lots of lotions all the time and getting very sandy. But now my diamond rings look disgusting! What do I do?
Woe-away: You have options galore on this one. In order of most to least effective, they are:

  1. Leave your diamonds at home next time, and just wear a pretty but non-gemstone band. Easier to clean, and no risk!
  2. Purchase a portable cleaning stick with brush attached. Use it to gently remove all the build up, rinse, and pat dry.
  3. If applying lotions in a safe place (hotel room), simply remove all jewelry first and allow lotion to dry/set before putting them back on. Be mindful of where you place your jewels during this process (ring holder or jewelry case good, edge of sink bad).
  4. Rinse hands thoroughly with soap and water, taking extra care with rings to rinse well. A very soft, old toothbrush used to brush gently will help dislodge some of the gunk.

Woe #3: My ring is doing loop-the-loops around my finger in the cold weather, but it usually fits fine in the heat. What do I do?
Woe-away: While it’s best to bring this sort of problem straight to a trusted jeweler, there’s a good chance that he or she will suggest some version of sizing balls or bars. Think of them as speed bumps on the inside bottom of the ring, as they help to “grip” the finger a little better when it’s loose, but maintain enough breathing room for when the ring feels snug. Keep in mind that someone people find the little nubs uncomfortable at times, but since they’re typically fairly easy to remove, it’s often worth a shot. Useful for arthritic knuckles, too.

I think that’s enough secret-spilling for one day, don’t you? If you have a jewelry woe, feel free to ask in the comments or send a message. The solution might just help you AND someone else!

Vegas Virgin No More!

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“What do you do when you realize all your dreams have come true?”

“Pay back old sleep debts!“**

…Well, that’s the response you’d get from me, anyway. I’m back home and back to work after a fabulous, grueling, exhausting, productive, fascinating, and altogether too short trip to Jewelry Week in Las Vegas. Many who know me are aware that attending this show has been a dream — a serious goal — for some time, and it’s easy to say that the entire trip did not disappoint.

I briefly considered writing some kind of day-by-day recap post, detailing the hours spent in supplier meetings, lunch offerings by category, and what time we went to bed each night. While I’m sure that would make for some riveting entertainment, I’ve decided to withhold that kind of information to maintain the mystery. I wouldn’t want to spoil the surprises for any future show-goers out there.

Instead, I can offer my impressions of an industry that is so vast, it spans multiple convention spaces in multiple hotels across a week of 10+ -hour days (this would be where the “exhausting” part comes in). It’s far more than glittering jewels, dazzling trays of diamonds, and ropes of precious pearls. It’s an international community, a unifying purpose, a parade of fashion from ultra-conservative to runway couture, a lifestyle and modus operandi that creates its own rhythm for everyone to move and dance to.

Many things surprised me: the variation in personality types from one rep to the next; differences in approach and business model that are totally opposite but equally effective; the integration of modern technology into an ancient craft. I received an almost daily shock each time I checked my watch, thinking it some sometime before noon, then realizing it was rather closer to 6pm. Also, it turns out that walking all day in heels is something I can do, but probably not something I should do (my feet haven’t looked so mangled since my time as a ballet dancer).

In essence, this show reinforced the idea that business and beauty are not mutually exclusive. We accomplished so much for the store in looking at both the short and longer-term goals, but did so in a way that felt refreshingly true to the highest standards of ethics, quality, and service. I’m fortunate to have the opportunity to stand amidst the madness and quietly learn at the elbows of industry professionals, and in that regard it’s a privilege to be counted as a member of such a dynamic group.

In the process of making my way from one end of the show to the other and back again more times than I can count, I discovered that it takes a very particular brand of dedication to really achieve success here. In fact, I’ll throw in the good old p-word: passion. Yawningly overused it may be, but the word is apropos for the type of energy I felt. Frankly, I’m not sure how anyone could sustain the kind of hyper-fast pace and intensive focus that is required to just make it through the day, let alone a lifetime of business, without feeling a true emotional connection to the work.

**Bonus points for Name That Film. No cheating!

Little High, Little Low

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I’ve been meaning to write this post for some time, in answer to a common question I get from friends and family. They always seem curious about the jewelry I actually own and wear, bringing attention to both my personal style and my ability to function as a representative of my industry. It occasionally makes me feel like a snarky celebrity, fielding those banal “who are you wearing?” softballs tossed out to attractive starlets on crimson carpets. More often, it allows me a wide-open opportunity to introduce new styles (or old ones) to the people around me, gauging their reactions in a market research microcosm.

I would like to imagine that the visionaries behind a designer name are never caught without their style house’s brand somewhere on their person. In my mind, they live and breathe their work, incorporating it so naturally that they literally embody their brand. Those of us on the lower rungs of fashion are not so fortunate, and must be content with aping our betters until we can afford to make our own statements. But therein lies the beauty of the “high/low” concept of fashion: mixing timeless, well-made, investment pieces with on-trend and less expensive flair is nothing if not an egalitarian approach.

It’s a method I’ve adopted, and it seems to work pretty well. Wearing classic pieces most of the times means that a change makes a much bigger impact — people tend to notice. It’s easier to do more with less, which also means that every new acquisition gets its fair share of the spotlight it deserves. On the other hand, those timeless pieces have a great ROI in their lose cost-per-wear, and it’s rather nice to have a few signature things. Where would Jackie be without her sunglasses or Marilyn without her lipstick, after all.

I can honestly say that I love my brass-and-glass ear cuff, and I love my gold bangle bracelet. One will certainly won’t outlast the other, but then, likely so will the trends from which they emerged. And that’s perfectly okay with me, because it means I’ll have some lovely new trends to follow (or not), keeping my wardrobe fresh and exciting and ever-evolving. I make no apologies for mixing, even when friends ask why I’d wear something from there when I work, well, here. Besides, when I go to work inside a glittering jewelry box every day, I’m allowed encouraged to gently wear what I sell — jewelry isn’t meant to sit in a case, after all, and it always looks better on than off.

High-fashion echelon arguments to the contrary, one can posses a unique style without a wardrobe of one-of-a-kinds. This obviously applies not only to clothing, but perhaps even better to accessories of all kinds. I doubt anyone with the black quilted Chanel on her arm has had cause to regret that purchase, but perhaps the Lucite heels from a few decades ago have long since been retired. (Well, maybe they’re back out again now, but they’ve been dust-collecting for 25 years.)

So yes, I tell those who ask, I do wear the real and the “fake.” I love them both for their own unique properties, and strongly encourage people to experiment as their own tastes and budgets allow. I readily admit which pieces is which, if questioned, using the opportunity to educate and spread the good word of jewelry to all. I suppose jewelry can be like an investment, if only in this one way: diversify!

Welcome, spring!

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As a native New Englander, I’ve grown up in a world that revolves very much around the seasons. We slog through tough winters, squelch through wet springs, sigh about humid summers, and stumble around the leaves of fall. Seasons also have nicknames — “mud” or “tourist” or “black fly” — that often describe the shared misery of the region in its respective states.

May typically brings with it the transition out of our winter boots and hats, and into shorter hemlines and brighter colors. It also brings another round of gift-giving occasions: Mother’s Day, graduations, weddings, showers, and of course birthdays (ahem, like mine!).

I’ve been asked more often than I can count to recommend a gift, and typically I’m happy to oblige. But lately it seems that my gentle questions — how old? style? hair length? current or dream profession? hobbies? — go unanswered, simply because the buyer is totally unprepared for them. One notable interaction ended when a customer realized she wasn’t entirely sure if this was for a high school or college graduation, and left to call her sister for more information.**

So if I may, a little advice from one who truly wants to help you select a perfect present, but needs a tad more information in order to do so:

1. Know the basics. Gender, age, and basic physical description help. Bonus points for hair & eye color; double bonus for skin tone.

2. Know (at least one of) the specifics. Favorite color, preferred metal type, ear piercings, lefty or righty, birth month, sports team, degree, hobby, pastime, career.

3. Know the occasion. While it doesn’t always dictate the gift, it can help with direction (and, to a certain degree, price point). Bonus points for details like wedding color(s), school colors or mascot, religious symbols, family traditions, etc.

4. Diamonds, pearls, watches. Repeat this, mantra-like, to yourself as you shop during this time of year. You’ll see these items placed front and center in advertising due to their immense popularity and widespread appeal, so you might as well consider them. Lockets, charm bracelets, and money clips are all great options as well, and often customizable to boot.

Friends and family (and perfect strangers), do you have a gift-giving conundrum? Ask away, free of charge! 🙂 Also, feel free to share a story of a memorable gift you’ve received — everyone loves a good tale for inspiration.

**As it turns out, it was neither: the giftee had been cast in the leading role of her school theatre production. The gifter returned just to tell me this and promptly left, saying she “didn’t feel it merited a gift” after all. Break a leg, kid!

Following Up: Girls in the World

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A few weeks ago, I wrote my own response to the current hot-button issues surrounding the ridiculously poor representation of women in my industry. And then I let it go.

Oh, not that I decided to suddenly ignore the problem, or cease to care that my own gender can’t seem to shatter the glass ceiling of business leadership despite decades of policy and social reform. I simply decided to let my feelings simmer, and step away from the rapidly-overheating kitchen argument that the internet can often turn into a firestorm.

But thanks to a deeply-felt and insightful weekly meeting by our (Millennial AND female) owner and a commentary article by JCK Editor-In-Chief Victoria Gomelsky, I decided to briefly revisit the topic that had caused a “mild sensation,” as Gomelsky understated.

It seems that she shares many of my own sentiments, particularly regarding the assignment of blame. As she rightly points out, top-whatever lists are not scientific rankings, but rather a general gathering of people across as industry who wield certain types of power: influence, money, authority, etc. It is blindingly obvious to me that more women would make the list if there were more women out wielding that kind of power, which brings about the inevitable sad conclusion that we simply don’t have it yet. Emphasis on yet.

It’s easy for me to sit here and discuss the members of my gender in the second person — we don’t have it, we need to work hard to get to the top, we need to lead, etc. — but sometimes I fill in that nominative with a silent they instead. In other words, I fall into the exact same trap that many women do, which is to count myself out of an elite group of powerful individuals because I’m not already one of them. Sure, I pay lip service to having “career goals” and “leadership aspiration” but what have I done lately to put my money where my big, hopeful mouth is?

In truth, I haven’t done enough. I wake up and force myself to repeat overused empowerment phrases and pithy mantras, but we all know that if wishes were diamonds, we wouldn’t bother to sell them because the market would be saturated. (Isn’t that how the saying goes?)

Well, forget it. I’m not going to sit back and watch other women become powerful while I sit and watch. I’m going to cheer them on while I run beside them, straight up the seemingly-endless staircase, winding our way to the very top. Together. And I’m not going to just continue to say things like that in an online blog that almost nobody reads. Sooner or later, I’m going to prove it to myself and everyone else. How’s that for empowerment?

I invite your thoughts about this whole subject, because I agree with something else important from Gomelsky’s article: only through honest discussion can these issues come to light, and perhaps, find a path to solution.

P.S. Picture is of an actual fortune cookie I received just after I found out I’d be going to my first show. True story.

Meet the Designer: Lecil Henderson

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From time to time, we are fortunate enough to host the designers from some of our favorite lines here in the store. These events are very special for both our customers and for ourselves, because they allow a kind of access and interaction that’s virtually unheard of in most industries (how often did Steve Jobs personally sell an iPad?). Who better to educate us and sell the pieces than the designer himself or herself?

We recently hosted one of my favorite industry people (in general) and favorite jewelry designers (in particular): Lecil Henderson of the Henderson Collection and LUCA by Lecil. This gentleman is a well-known man about town, so to speak, and for every good reason imaginable: unfailingly polite, incredibly knowledgeable, and chock full of stories and anecdotes from his 30-year career in the business.

Lecil travels around the world bringing his designs to store events like ours, many of the largest and best trade shows, and of course he visits his factories in Italy where the pieces themselves are hand-crafted. He has an extremely loyal following, and his work exemplifies thoughtful, painstakingly-detailed design and the best quality Italian craftsmanship.

I feel extremely lucky to spend even a brief time in the presence of this guy — every time we’ve met I have learned something new about his products, design concept & inspiration, or the industry as a whole. I’m not sure I was able to express my appreciation for the time he takes to make every single person he meets feel like his closest friend, but the huge success of his beautiful pieces pretty much speaks for itself.

A few more pictures for your viewing pleasure:

Why Not: The Rhetorical Question

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Like every other (good) retailer, we aim to please. From goods to services, providing the very best we can to every customer is what keeps us in business.

Go ahead, say it. Duh. Of course that’s what keeps the doors open!

But what happens when we can’t — for whatever reason — satisfy a customer?

It seems to me that in an increasingly instant-gratification-focused consumer world, the inability to meet an immediate demand is an automatic black mark. Regardless of how difficult, unrealistic, or downright impossible the request may be, the potential provider’s perceived lack of ability becomes an issue.

It so happens that occasionally a customer comes in and asks for something we don’t have. We’ve never had it. It’s possible — though unlikely — we’ve never even heard of it. We can probably get it, or our fabulous designer/goldsmith can make it, but none of that is going to happen in the next 10 to 15 seconds. The customer huffs something to the effect of “Everywhere I go, they say the same thing. You don’t have it. Well, why not?”

There’s a brief pause, and a moment of silent mutual understanding arrives: they already know the answer. We know the answer, and they know we know. We don’t have it because the buyer(s) for the store didn’t buy it. The reasoning behind that decision is moot, because it won’t change the status of this customer’s elusive desire.

I was totally bewildered by my first Rhetorical Encounter. Did that customer really just get upset that I couldn’t show those white gold earrings in yellow, rose, and two-tone? Is she seriously asking for a reason why we don’t carry her favorite XYZ designer?

I’ve learned a few things since then, thank goodness. I learned that sometimes a customer has an objection or just wants an easy “out” of the sale or store, and isn’t capable of saying “no, thank you.” I had to learn that a customer insisting on one specific item is well aware that we won’t have it, and they really want some alternatives. I also figured out that some customers take pleasure in name-dropping to employees of stores that aren’t Big Names, either as a test (yes, we’ve heard of that Big Name) or to impress (yes, your Big Name watch is lovely).

I used to feel like a failure when I couldn’t produce, magician-like**, the exact white (gold) rabbit each customer wanted. Thankfully, through careful observation and a deeper understanding of the consumer, I have managed to overcome that feeling and learned to confidently represent the products and capabilities we do have. It’s a necessary skill in an on-demand world, and one I’m happy to say only improves with every Rhetorical Encounter I have.

** Okay, occasionally we’re like real magicians, coming up with brilliant plans with perfect execution for last-minute, do-or-die situations. That’s called… hard work and getting lucky.

Legacy

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I experienced an internal debate this week: how personal do I really want this blog to be? Obviously I write from my own point of view, and certainly don’t feel like I shy away from inserting my perspective or experiences in each post.

But this post is a little different. We recently said goodbye to my “Nana” at 99 1/2 years of age, and have been very focused on celebrating her life and legacy.

She was many things to many people, and her life belongs in an epic novel or Oscar-winning film — romance, war, intrigue, pioneering career, and plenty of the proverbial plot twists.

She deserves particular mention in this forum because she had a true love of fashion and a terribly keen eye for style. Never would she appear in public or receive someone in her home without a complete outfit (often a suit), makeup (Chanel), and coiffure (permanently hairsprayed). And her accessories… I would swear that I inherited many traits from this admirable woman, with her obsession with shoes/bags/scarves/jewels chief among them.

Picture this graceful and dignified lady, and the picture must include her jewelry. Until a few days before she died, she wore her engagement ring, wedding band, right-hand ring, bracelet, and two necklaces. Daily. Aside from occasional removal for cleaning (and when I could coax her to let me inspect each piece with a loupe), these special pieces remained with her always. She did not believe that her “best” pieces were just for special occasions — or, if she did, she believed that each day was special enough to warrant their wear.

Nana was a woman from another era, but she stood apart with her genteel feminine looks and bold assertions of gender equality in her career: she practiced law right alongside her husband, and only allowed her Bar membership to lapse at the youthful age of 90. No woman could serve as a better role model, and she maintained her fierce dedication to both beauty and success for her entire amazing life.

It’s true that we remember our family members as much for the little things as anything else, and so I will try to remember that each day is worthy of my best.

The Business of Business

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In my line of work, the face the consumer sees is often very different from the reality behind-the-scenes. The client receives calm and unwavering patience, forever a smile, as much romance as they can stomach, and a general sense that the world is full of beautiful things that they (obviously) should want to buy and give and wear.

And why shouldn’t they? The role of consumer in the luxury market is to enjoy everything — service, gracious transaction, the piece itself, admiration from peers — as a complete package. It’s my job to figure out how to deliver that experience in such a way that will impress and retain that client, but also maintain best business practices that allow equal attention to future clients. As my grandmother used to say, it ain’t worth anything if you give it away.

I will confess that I’m far more a novice of business than I am of creating that customer experience. I have been in some form of sales for many years, but have begun to participate in the business side relatively recently. Thanks in large part to the small business environment and wonderful owners of the store, I have been introduced to the inner workings of this industry and am just as hooked on the finer details of number-crunching and term negotiation as I ever was on closing the sale.

To that end, I’ll be diving head first into analysis and data processing, product and vendor assessment, supplier strategies, and a host of other topics in order to assist in balancing performance in the store. Translation: training in business stuff should lead to better business.

On a personal level, I admit to a little apprehension. This is not only a new field of interest but an entirely new facet of the industry, and I’m determined to acquire as much knowledge for practical application as I can get my little paws on. Between this, my already personally-driven sales goals, some additional business courses I’m taking outside of work, and the general day-to-day operations already in place, I feel I’m in for an exciting period of growth. Maybe if spring pokes its nose out from whatever hole it’s hibernating in someday soon, I’ll really feel ready to face it all.