A Professional Opinion

Doctors. Law enforcement officers. Judges. Manicurists. These professions require a range of qualifications, but to practice them ethically (and legally, minus the manicures) the chief requirement is the ability to tell the truth. Always. Regardless of a person’s feelings, other wants and needs, or how that truth may impact the lives of others.

But for many other professions, telling the (whole) truth can be a risky business practice indeed. I’m not talking basic factual information here — yes it’s cashmere, no it isn’t leather, yes, it comes in green, etc. — but the part of a business transaction that involves an opinion.

From your hair stylist to your jeweler (hi there!) to the people who run those fun little wine-and-painting parties, they’re all still in business now because they’re able to walk a fine line between truth and a bit of stretched, um, fiction. The proverbial little white lie can be incredibly useful, when deployed with tact, diplomacy, and integrity.

Wait — integrity, you ask? Isn’t a lie of any kind, by definition, totally devoid of such a thing? Allow me to use an example straight from a day in my life.

Customer: What do you think of this bracelet? I’d like something to wear on special occasions.

Me: I think that piece can certainly be dressed up. The gold accents and high polish finish already give it a more formal look.

Customer: Yes, I think so too. And I really love it. But… (she turns to face me straight on) I really want to know what you think about it. Does it look right? Isn’t it gorgeous?

You all know what I said here. You know I told her that she loves it, it fits her description of what she wanted, and it’s a versatile piece she’ll wear often. You also know that I uttered not one peep about whether I personally think it’s gorgeous, but that it’s gorgeous on her. And of course she purchased the item, because everything I said was true.

What I didn’t say was that I think the bracelet is gaudy and clunky, and that I’m so glad she loves it because it’s been in the store for what feels like forever and I’m sick of looking at it. That’s a personal opinion that is totally irrelevant to both my customers in general and that sale in particular, and it has no business getting in the way of… business.

The fine jewelry industry has long been plagued with what I’ll call the bad apples. There are still places and people who are only out for the buck, and would happily sell a professional rockclimber an emerald eternity band to wear as an “everyday ring” just because they could. This kind of practice has no place in this business because it only comes back to harm the integrity of the industry as a whole, and I categorically condemn any business that allows or encourages used-car-salesman tactics. Those bad apples are telling lies — harmful untruths that stem from laziness, a total lack of integrity or ethics, and that ultimately serve to undermine the trusting relationship the good apples work so hard to build.

Our job is to educate consumers and help them navigate a highly emotional, mostly blind purchase. My professional opinion gets time in the spotlight when asked if a ring is too big, a setting is loose, or a chain is too light. It stays tightly locked behind my teeth in most other situations.

Yes, those earrings are very pretty. No m’am, I don’t think those galoshes make your calves look too big. That will be an interesting 10-page-paper topic, Jimmy. Your engagement ring is beautiful. Honey, this chicken tastes great!

Do You *Need* That Piece of Jewelry?

“Yes honey, it’s beautiful. But do you really need that ______?”

The above question, though almost exclusively used rhetorically, is possibly one of my least favorite customer habits. It’s taken years of practice with sarcastic students to maintain a neutral expression whenever I hear some version of this, mostly because we all know the answer:

No.

It took me a while to come to terms with it myself, but the answer is no. A person does not need jewelry, at least not in the sense that he or she needs the basic necessities of life. Or even in the way we might need a job, a car, a cell phone or computer.

Jewelry is the frosting on the cake of life*. It’s there to make what you already have a little brighter, to serve as a symbol of whatever you want it to, and to mark momentous or even everyday occasions with something tangible (and, let’s be real, something beautiful).

Jewelry does not generally possess meaning, it is given meaning by you.


Merely for the sake of satisfying my internal former teacher, I’ll support my claim with a counterclaim (a.k.a. The Exception): I do own a piece of jewelry that is necessary. My medical ID bracelet is as frankly ugly as you could imagine, but I wear it every day. Its utilitarian stainless steel and practical, no-frills design could potentially save my life, in the event I’m unconscious or unable to communicate with a medical professional. I resisted owning — let alone wearing — this bracelet for many years because I feared the stigma that I felt came with wearing one. I am not ill, or infirm, or in need of any special attention. But this little piece of chain link and engraved bar could be the difference between coming home and not, and so I wear it. I need it. It will save my life whether it’s made of steel or platinum, whether the red enamel has been retouched or not. But it still has meaning (and lifesaving properties!) only if I wear it.


I encourage all of my clients and customers to consider their jewelry purchases in light of the sentiments they will attach to them, and frequently acknowledge that ours is a luxury industry in truth — even the smallest token can be assigned the greatest meaning.

*Ahem, the {karat} cake of life! 🙂

No time (For) the Present

It’s okay, you can say it: I’ve been a bad blogger. One might even suggest I’ve been terrible enough to warrant a spot on the dreaded Naughty List this year, despite all efforts to the contrary. But it’s the truth, and I’m sorry for it.

I can’t say that my excuses — many successive days of frantic overtime and bone-deep, all-consuming exhaustion — are any different or more worthy than another might have, but it’s the one I’m sticking to. We’re running a massive special event at the store these days, and it has stolen every last dreg of energy I once possessed.

If you read my last post, you might have anticipated my Twelve Gems of Christmas feature. Unfortunately at this point we’re well past the usefulness of that list, but I plan to go through some of my personal favorites in the future. It is my fervent belief that there are many lesser-known or undiscovered gems that are very much deserving of some attention, and I would love to be the one to offer an introduction to you.

I would like to wish each and every one of my readers a wonderful holiday season full of joy. May your days be merry and bright!

Selective Sparkle: Holiday Gifting Guide Part 3

Everybody loves a trilogy, so I’m pleased to present the third and final installment of my gifting guide. ICYMI, head over here for Part 1 and here for Part 2.

I had originally planned a humorous little cheat sheet for what to buy each person on your list, but I honestly can’t say I could do it better than this post right here from one of my favorite industry blogs. So please settle in for a chuckle and read her post — trust me.

So here’s the Plan B post instead: a motley assortment of tips & tricks for buying that special someone a little special something.

— Those beautiful diamond studs you chose for your girlfriend of 6 years are lovely, but you might want to ask for something other than a small, square-shaped box that’s going to look a whole lot like the kind of box something else with diamonds might come in. Catch my drift?

— On the other hand, keep him or her from sniffing out a surprise proposal by using something other than a ring box. A good friend used one of those Danish butter cookie tins and placed the ring inside the center paper cup. She chose not to open the tin until dessert.

— A diamond will survive a champagne bubble bath, a pearl might not. Potential choking hazard aside, seriously consider your presentation before drowning your jewelry in your drink.

— Before investing in those five golden rings, try to get a finger size. Please.

— You know the holiday classic, “I Wonder as I Wander”? Don’t let that be you. When we ask what we can help you find, it’s not so much a sales tactic as a way to make life easier for you. A couple once walked in the door, glanced quickly left and right, then the woman turned to the man and said, “they don’t even have any pearls here! Let’s go!” Had we been given more than 3 or 4 seconds, we would have shown them the two large cases of beautiful pearls… located towards the rear of the store.

— Don’t let your budget hold you back. We respect what you want to spend, and can often find something your giftee will adore without breaking the bank. On the other hand, we are neither miracle workers nor magicians, and we can not, in fact, “make a few of those zeros disappear.”

— Many wish list items can be found at different price points: those diamond studs I mentioned could cost anywhere between $500 or $25,000+ so please ask before you cross an item off the list.

— While it is a customer service standard to under promise and over deliver, we’re pretty upfront when it comes to timing a gift for Christmas. There are some things that simply take too much time, and many vendors or other services get backed up or even close early at this time of year. We will always, and I mean always, do what we can for you, but we can’t control every factor (see above comment re: miracles).

— No, that $10,000 ring will not be on sale for $2000 the day after Christmas. Or ever.

— Yes, I really do think that pendant will make your mother extremely happy, especially since it’s a thoughtful gift. Yes, I already removed the price tag. No, I don’t recommend telling her you got a “killer deal.” (Yes, that was a real conversation).

— Please be patient with me if both point-of-sale terminals are in use and I can’t swipe your credit card for another minute or two and it feels a little warm in here and you forgot to call your nephew and the candy store ran out of fudge and the kids singing carols outside are out-of-tune. I will happily wrap your gift in beautiful paper with a big golden bow while we wait for the system, clean your rings and earrings until they shine, and validate your parking so you can continue to shop downtown worry-free. I will do everything in my power to make you happy and comfortable. I will wish you and your family a very happy holiday season, and I will hope you’ll wish me the same.

Coming soon to POKC: The Twelve Gems of Christmas!

Selective Sparkle: Holiday Jewelry Gifting Guide Part 2

Okay folks, I’m back with another Q&A session to help along your seasonal shopping! Today’s questions focus on some useful information to keep in mind when shopping so you don’t end up on some morning television’s Buyer Beware feature. This will be a lengthy post, because I feel that an educated consumer is a good consumer.

Are these natural pearls?”

Ah, such a seemingly simple question with such a complicated answer. We really, really love our pearls around here, and thanks to that addiction passion we tend to know a whole lot about them — which is a darn good thing, considering the huge breadth of pearl jewelry on the market right now.

First things first: almost all pearls are cultured. This means that the oyster that housed them as they formed was grown alongside thousands of others on a pearl farm. It also means that a person most likely took a bead, piece of shell, or even another small pearl and inserted it into the oyster to nucleate (or “seed”) the pearl or pearls that grew inside. In the wild, a pearl occurs when some kind of irritant (like sand) enters the oyster’s shell, and the critter inside builds up layers and layers of nacre (pronounced NAY-ker) around it to stop it from bothering the delicate mollusk. On a pearl farm, it’s the humans that cause the irritation, but what else is new. Zing!

Pearls are judged on the quality of luster, overall shape, surface smoothness, color, and matching (on a strand). The luster is that particular combination of opaqueness and translucence that gives the pearl its soft but reflective appearance. Because pearls are organic, their surfaces are often marked with dimples, pimples, lines, striations, and all manner of varying nacre thicknesses; baroque pearls are unusually and irregularly shaped and therefore have a more uneven surface, while round or off-round pearls should be smooth with few marks. On a strand, pearls should either match as closely as possible (one color) or maintain a similar overtone (mixed colors).

Freshwater pearls are the most widely available, and are often the least expensive because they are grown fairly inexpensively by the thousands (China in particular has developed amazing and innovative techniques, including growing hundreds of tiny pearls inside just one oyster). The most common color is white, and they tend to be smaller than their saltwater cousins. They are also sometimes dyed, a treatment that is not at all permanent and will fade or discolor over time. Dyed colors range from fun brights like purple, pink, and blue to colors that mimic those found naturally in more expensive pearls. A trustworthy jeweler will be upfront about which pearls are dyed and which are not, and they should be priced accordingly.

Saltwater pearls are larger and generally more rare than freshwater, and are frequently referred to by their signature growing locations: Tahiti and the South Sea region. Tahitian pearls have become interchangeable with “black” pearls, though the colors within that category range from bright peacock green and purple to grey-silver or even brownish. South Sea pearls are white, pinkish, greyish, or even a greenish pistachio color. Finally, my personal favorite, the golden South Sea pearl, is a beautiful gold-yellow color that often seems to gleam with its own inner light.

All of the colors mentioned above are absolutely and completely natural — the pearls formed with that color. In fact, that beautiful golden South Sea pearl comes from the Golden-Lipped Oyster! White pearls of both fresh and salt water are typically placed in a bleach solution to ensure evenness of tone, but this treatment is both perfectly common and permanent.

Tahitians and South Seas are more expensive than most freshwater pearls because they take almost twice as long to form, and they are only grown individually — one pearl per oyster at a time. With their variety of natural colors they can be very difficult to match, making beautiful strands difficult to find.

Bottom line: most pearls are cultured, which means farmed (or, as I like to say, grown on purpose!). They are strung on silk and knotted in between each pearl. As an organic gem, they are extremely sensitive to chemicals, changes in temperature, and rough handling, so they should be the *last thing on, first thing off* when worn. Dyed pearls should be far less expensive than naturally colored. Pearls are a beautiful accessory that can be dressed up or down, and have such incredible variety that I can absolutely find a pearl for anyone and everyone.

Why do I see ruby rings for $99 in some department stores?”

The short answer here is that you’re not looking at a natural ruby, you’re looking at a composite formed with crushed red corundum, colored glass, and lead. You might even be looking at a piece of glass with a thin coating of red lacquer. Is it a ruby? No, it isn’t, and a trustworthy store will be telling you that right up front, both verbally and in visible print.

Aside from the obvious deceit and fraud factors, these composite stones are bad news because they can’t be handled like regular gems. Stick one of those rings in a hot ultrasonic cleaner and watch it disintegrate. Try to size the ring or fix a prong and watch it crumble away or turn all kinds of ugly colors. Hit the stone in just the right place with enough force and watch a huge chunk fly away.

Bottom line: when it sounds too good to be true, it usually is. Disclosure is a constant industry focus topic, and the good places will be happy to educate you on exactly what you’re buying.

What’s a synthetic stone? What’s a simulant stone?”

A synthetic stone is formed in a laboratory but otherwise possesses the identical properties as the naturally-formed version. A gemologist can perform tests to determine whether it was naturally formed or lab-created, but otherwise the two are the same. Natural gems are more expensive due to their rarity and costs associated with mining and cutting.

Example: synthetic color-change Alexandrite is popular because the natural version is rare and difficult to obtain. The lab-created version is much less expensive but still possess the beautiful color-change properties

A simulant is any material that is meant to look like a particular gemstone but is in no way related or comparable to it.

Example: anything that looks like a diamond, but pretends to be: cubic zirconia, glass, moissanite, or even white sapphire is used to mimic the look of a diamond. To be clear, it’s a synthetic if it’s trying to be something it isn’t, like a CZ and silver ring that looks suspiciously like something that would usually come in a little blue box. It’s not a synthetic if it’s a step-cut green tourmaline — you might mistake it for an emerald, but it’s not trying to be one.

Bottom line: when in doubt, ask! Forgive the broken record, but full disclosure policies ensure you’ll never think you’re getting one thing but end up with another. Also, keep price in mind as you shop to ensure you’re really comparing like to like.

Once again, hit me with your burning questions and I’ll do my very best to answer. No query is too small!

Selective Sparkle: Holiday Jewelry Gifting Guide Part 1

As a person who is supposed to be in the know about all things jewelry, friends and relations frequently send their questions my way on everything from druzy to diamonds. I’m always happy to answer queries and offer advice, and that’s even more true during the gift-giving season (it’s also proposal season, FYI).

I’ve put together a little multi-part list of some of the most common questions I receive from people who really want an honest answer — I don’t sugarcoat, upsell, or otherwise spin my responses to turn a profit. Here we go!

What exactly is Tanzanite? And why should I buy it?”

Tanzanite is a form of the mineral zoisite and is found only in one location: the mines in the area very near Mt. Kilimanjaro in Tanzania. Its current deposits are rapidly diminishing, making an already rare gemstone even more difficult to obtain.Tanzanite in its natural form is a rather ugly brownish burgundy — the material originally found at the surface had been heated naturally thanks to its journey through the layers of the earth, but today essentially all Tanzanite has been heat treated. This process is common and permanent, and does not detract at all from the value of the gem.

Tanzanite is a beautiful colored gem that many people love for its vibrancy, range of color within the gem, and beautiful contrast when set with diamonds. It rates a low 6.5 on the hardness scale, which means that daily wear in rings or bracelets will cause the gem to abrade fairly rapidly. As an earring or pendant it tends to look best set in white metal. A strong vivid blue is the most valuable, but many people prefer the purple-blue tones due to their color uniqueness and complexity.

Bottom line: If the color is the true attraction and it simply must be a ring, try a purple sapphire or spinel instead — it’ll hold up better over time. In a pendant or earring, they’re divine. Buy for vibrant and vivid color, or if you a particular affinity for the plains of Tanzania.

Can you show me a 1 carat sapphire?”

Sure I can, but what you probably want is a sapphire (or any other gemstone) that is approximately the same millimeter size as a 1 carat round diamond. Gemstones are cut with very different stands from diamonds so they are almost never comparable in terms of size and weight.

Colored gemstones are cut to enhance their color, which frequently means they have a larger depth measurement and often are not perfectly proportional — at least from underneath. An imperfectly cut gemstone will enhance all the wrong things: you might see a section that’s too dark and/or too light, the color might appear muddy or pale, or it might be so deep or broad that it will only work in a custom made piece of jewelry.

All gemstones, colored or otherwise, are priced based on their carat weight. It is possible to have two rubies of comparable quality and length-to-width ratio be two totally different prices based on their individual weight. Gemstones also posses different densities, so two different gemstone types with the same dimensions may not weigh the same.

Bottom line: dimensions are important, not carat weight. A 1ct round diamond does not equal a 1ct round colored gem. Talk to me about the size and overall look you’re going for.

What’s the difference between precious and semiprecious gemstones?” (Otherwise known as The Gemstones Formerly Known As…)

Oh, how I detest this question, and it’s nobody’s fault but our own. For so many years, jewelers drew a line in the sand between the Big Three — a.k.a. emerald, ruby, and sapphire — and, well, everything else. The Madison Ave. geniuses marketed the hell out of buying “semiprecious” gems as less expensive alternatives to the rest, and the result was an entire population hell-bent on spending pennies on some gems and thousands on others for mostly arbitrary reasons.

There are many stunningly beautiful gemstones that are not card-carrying members of the Big Three that can cost far more than the big guys, but a quick internet search will still yield results labeling them “semiprecious.” The term was once attributable to gems that were simply more widely available than those labeled “precious”, but as mentioned above in the case of Tanzanite, that no longer holds true.

Bottom line: ditch “semiprecious,” try “gem with X color in Y price range.” A good jeweler will work with your budget and color preference, or at least be honest and explain why we can’t get something.

Now it’s your turn! Have a burning question about jewelry? Want to know more about a particular metal, gem, style, or the industry itself? Ask away in the comments!

Silver and Gold… and Rose?

Did I really start a new blog just before the holiday season, thinking I’d have enough spare time to post somewhat consistently? Rhetorical question. Nonetheless I’m back again, and this time with some news and some commentary.

First, the news: store celebration events are hard work, and I’m about done in. Mr. Esteemed Owner is retiring, and his equally Esteemed Daughter is taking over — therefore, we must celebrate with massive, never-before-seen discounts! Spectacular news for our lovely customers, for sure, and a complete black hole of exhaustion for us worker bees. Still, the beat goes on, and we’ve been selling and meeting new people every day. Success!

Now, the commentary (and portion of this post that actually relates to the title): while platinum holds the top spot in most jewelry — bridal, in particular — for metal of choice, there will always be a special place in my heart for gold. Thanks to its very nature, gold can be added to in many ways to turn it some pretty fascinating colors. On the floor right now we have white (of course), blue, chocolate, and black gold. Like many jewelers, we also have a nice selection of my personal favorite, rose gold, the pinkish to redish mixture of copper and gold.

Perfect for almost any skin tone, rose gold is the ideal mix of traditional (hello, 19th-century Russia, the mid-Victorian period, then hello 1920!) and ultra-modern. It is decidedly feminine, but when offset with white or even yellow-white-rose tri-tone jewelry, it provides a perfect neutral metallic. Right now, of course, it’s everywhere, and I couldn’t be more ecstatic.

I wear it daily, in the forms of a beautiful watch and a custom-made, hand-hammered bangle from our Queen Goldsmith. Many customers comment, and often notice that I wear it right alongside my white and yellow metal pieces. I consider myself living proof that mixing metals can be done in a tasteful, modern, and (dare I say) chic way, and it seems that many customers are happy to follow the leader.

While we tend to recommend that white diamonds be set in white to better enhance their color, I find that diamonds in rose gold don’t pick up any unwanted tones. Rose gold is very soft and subtle, and does not need the kind of upkeep that white gold requires. It’s also still fairly unique in the market, and so a great choice for the more non-traditional jewelry wearer.

Do you have a preferred metal color in your jewelry? How do you feel about mixing these beautiful colors? Inquiring minds want to know!

Decked Out

Well folks, there’s no escaping it now: the calender has changed, snow has fallen, and summer’s golden tan has faded away. The holidays are here!

I always wonder what will be the surprise hit of the holidays. Rubies the color of candy apples, emeralds set in halos of gold, sapphires that rival a winter dusk and the starlike diamonds that surround them… how will people deck the halls and deck themselves out in the jewels that shine just as bright as the twinkle in old St. Nick’s eye?

I posses a somewhat unique viewpoint on the season as a whole, stemming from a very culturally mixed childhood and my own approach as an adult. Fortunately, I ended up mostly on the ho-ho-ho side of celebrating, rather than the humbug.

My family is a religious mixed bag, which has made for some fascinating dinner table conversations and not a few weddings. I was raised in a very secular household, but spent a few formative years going to temple, Sunday school, and becoming b’nai mitzvot, We always had a tree and a menorah, Purim costumes and Easter candy. In my heart. I have always known that life is better for everyone when we coexist with peace, love, fellowship, kindness, and a general will to follow the Golden Rule — everything else is just a different verse in the same song.

(Speaking of music, I am unapologetic when it comes to my devotion to the sounds of the season. My mid-2000s-era iPod carries a pretty hefty mix of both secular and sacred holiday music, and you can bet your bells it’s been set on shuffle since yesterday.)

You already know that a mention of food is inevitable around here, so I’ll spare you some of the gooey, sugary, spicy, scrumptious details of the planned goodies for now (but only for now). Baking the yummy stuff is never a chore at this time of year, as my family and co-workers (my best victims testers of all) will tell you.

Wait a second — isn’t this a jewelry blog? Don’t worry, you’re still reading the right page. I wanted to share a taste of how I approach this time of year because it forms a solid foundation for how I try to remain true to myself and my family’s happiness even as I work longer and longer hours and the stress levels rise as we inch closer to the single digits of the shopping countdown I keep on my home screen.

Holidays and retail are all but inseparable in this modern age, and we can probably agree that’s not for the better. But I choose to spread goodwill and cheer by helping the excited, nervous, happy revelers who become my clients to celebrate the special events in their lives. Every person who receives something chosen with care and love, wrapped up and shiny and so perfectly hidden until the big reveal, is a way for me to put a little sparkle back in my own life. If giving is receiving, then I have wonderful people to thank for sharing their joys with me.

That Sounds Good

Chocolate diamonds. Champagne diamonds. Cognac diamonds.

Lemon quartz. Watermelon tourmaline. Bubblegum pink sapphire.

Are you hungry yet? Food may pave the proverbial path to a man’s heart, but evidently food-type descriptors make consumers hungry for colored diamond and gemstone jewelry.

Few people would deny that professional marketing teams are the true drivers of consumer habits these days. We’re essentially told what we want, so that we want what somebody wants to sell. It’s not a bad cycle really, as long as everyone is honest and ends up happy with what they sold or what they bought.

As someone who works very hard to ensure a client is educated about how they’re spending their money, I sometimes send a silent thank-you to the inventors of those delicious nicknames. A custom client who can use vivid descriptors of any kind, food or otherwise, is more likely get what they really want the first time: “a purple that’s not too deep, not really royal, and definitely not plum, but a bit more violet. Like out outer edge of a violet, but sort of like grape Jello.” Yes, I can work with that. (Maybe I’ll coin “Grape Jello Sapphire”?) Personally, I get a kick out of gems with foodlike names because, well, I’m a foodie, and calling my jewelry something edible is kind of the perfect combination of passions for me. I relate much better to a lip-smacking red raspberry rhodalite garnet set in buttery-yellow 18K gold, don’t you?

So clearly I’m not totally averse to unique and descriptive nicknames. But I do have issues with the rampant dishonesty and consumer duping that comes from those marketing geniuses who decided to take their pitch one step too far. These are the people who sell gems that are worth very little (or almost nothing) at prices comparable to their truly rare and valuable counterparts. I’m looking at you, purveyors of the chocolate or champagne or cognac diamonds.

They’re pretty. If the color appeals to you, they’re stunning. They are incredibly useful in design work, and they’re an excellent alternative to softer gems in similar colors. Do you know what they are not? Rare. And therefore, expensive.

It is absolutely astounding to me that certain retailers are promoting these common-as-dirt, industrial quality, murky brownish diamonds as something special enough to sell in the same price bracket as white diamonds. The markup on such a product must be astronomical — great for the retailer, of course, but not so much for the consumer. It’s a bit like buying meatloaf at Kobe prices just because somebody told you it was pretty much the same thing, and tastes pretty good.

I love beautiful pieces of wearable art, and jewelry made with these brownish gems can be equally beautiful to those made without. But my expectation is to pay less for something with a lesser value, and informed customers should expect the same. I question how long a value system can last if price — usually, though not always, a major factor — becomes a meaningless mode of comparison. Consumers should be purchasing jewelry because they love it, but they should be charged an appropriate amount for the true value of their dollar’s buying power.

What’s your favorite colored gemstone nickname? Do we need to introduce some new ones?

Ducky Weather

Blech. Ick. Blah. How many onomatopoeic words can I find that accurately describe this week’s weather? Rain, a chill wind, and wet leaves all mix together to create general misery for anyone unfortunate enough to be outside. Even my umbrella seems to have given up — I felt a distinct lack of enthusiasm as I tried to snap it open this morning.


I once read an article written for salespeople and retail workers that cautioned against using the weather as a talking point with customers. The author claimed that discussing something as banal and commonplace as the weather was uninteresting, unoriginal, and ultimately a huge turn-off for consumers who are already overloaded with extraneous information. Why waste one more precious second of their day?

On the surface, I agree with his premise. Why bore your customer with a useless conversation that distracts them from their real purpose — hopefully, of course, buying something. (I would probably get a little annoyed if my barista attempted a full-fledged conversation about the heat index if it delayed my iced coffee for the duration of our talk.)

On the other hand, I have a feeling that author is not a resident — or even frequent visitor — to New England. Around here, the weather as a subject of conversation can lead to very serious (and interesting) revelations about your customer. We have Weather with a capital “W” that can change in an instant, and it influences everything from what we wear and how we drive to whom we vote for (really).

When working for my former Big Guys company — a purveyor of outdoor gear/clothing and very well known around here — the weather was prime material for figuring out just what a customer needed and wanted. In jewelry retail, I would argue that the weather shapes the type of jewelry we wear and sell. Short chains and chokers do well when the weather is warm enough to warrant an appropriate neckline for them, but long dangly earrings are likely to get caught in scarves and hoods. A bracelet is a beautiful accessory at any time of year, but perhaps the one with the dainty clasp should be left at home when jackets and gloves are removed all day long. And I defy anyone to sell an anklet, no matter how beautiful, in the middle of winter.**

I helped a customer select a chain for her new pendant just a few weeks ago, and one of my first questions was, “do you plan to wear this necklace with a turtleneck?” The woman paused for a moment and said, “you know, I was planning to wear it for my niece’s wedding next month with a dress I love, but I do normally wear high-neck shirts and sweaters when it’s cold out. What should I do?”

Simple solution: 16″-18″ adjustable chain. Sold!

If I hadn’t considered the weather and how a customer might dress for it, her original choice might just have ended up back in our stock. I’ve lost count of how many potential returns we’ve avoided just by asking whether the recipient has long or short hair — it matters, gents! — and showing merchandise accordingly.

It’s chilly and rainy out there today, but I have high hopes for tomorrow (music cue…).

**Okay, if that person is lucky enough to be headed for a tropical island, MAYBE they’d buy an anklet. But I still doubt it.